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What To Do When Movers Don't Show Up

What To Do When Movers Don’t Show Up

No one wants to be in the situation of their movers not showing up. It’s a stressful and overwhelming experience, especially if you’re on a tight timeline. But don’t panic! There are steps you can take to make sure that your move is still successful despite the setback. 

Here’s what to do when movers don’t show up:

  • Contact your moving company.
  • Prepare a backup moving plan.
  • Mitigate additional costs.
  • Document everything.
  • File a complaint with the Better Business Bureau.
  • With these tips, you’ll be able to easily navigate this difficult situation and get back on track for your move.

Contact Your Moving Company

Don’t panic – contact your moving company right away! When movers don’t show up, the best thing to do is contact them. Review their policies to determine if you should be compensated for their unprofessionalism. Ask them about the next steps and seek compensation for any inconveniences they have caused. Let them know that you expect a resolution as soon as possible. Don’t be afraid to stand up for yourself and ensure your rights are respected. You can also ask for referrals from other customers who have had successful experiences with the company so that you know what kind of service to expect in the future.

Prepare a Backup Moving Plan

If you don’t have luck with your moving company, don’t worry! You can still get your move done. Consider renting a moving truck, contacting friends or family for help, or hiring a professional moving service. All of these options will ensure that your move goes as smoothly and quickly as possible so you can start enjoying your new home sooner rather than later.

Rent a Moving Truck

Renting a moving truck is an easy way to take charge of the situation when movers don’t show up. Here are some tips for making sure you have the best experience:

  1. Research rental companies and compare prices to find the best deal for your budget.
  2. Consider renting out additional packing supplies such as furniture pads, dollies, and straps for extra protection during transit.
  3. Check with your insurance provider to make sure you are covered in case of an accident or damage during transport.
    Renting a truck can be a great alternative when movers don’t show up, but it’s important to plan and budget accordingly for this option!

Contact Friends or Family for Help

Reaching out to friends and family can be a lifesaver if you need help with moving. It’s important to remember that they may not all be able to come through for you, so it’s best to have a few people in mind when seeking alternatives. However, if you know someone available and willing, it can save you from having to rent a truck and pay for rental costs. Plus, your friends or family members will likely have experience with packing boxes and furniture, making the move even smoother.

Pros Cons
No rental costs Not all may be available
Experience Potential awkwardness
Opportunity to bond May need additional supplies
Easier than renting truck Miscommunication possible


Hire a Professional Moving Service

Hiring a professional moving service can take the stress out of your move – they’ll do all the heavy lifting, so you don’t have to! However, it’s important to be cautious when hiring a service. Make sure to check references and ask questions about their experience, rates, and services offered to ensure that you are getting quality service. 

A good moving company will provide detailed estimates and an understanding of what is included in those estimates. It’s also essential to read reviews from past clients before making a choice. Additionally, asking friends or family members for recommendations can help you find reliable movers who come highly recommended by people you trust. With some research and due diligence, hiring a professional mover can make your move much smoother and more organized than attempting it alone.

Mitigate Additional Costs

If you’re already stuck dealing with a no-show mover, there are ways to mitigate additional costs. You can find alternate movers by researching customer ratings and reviews or contacting your local chamber of commerce for recommendations. Researching insurance policies is also essential; if the moving company is insured, their policy may cover any damage caused. It’s important to take photos of any damages before and after the move so that it can be claimed, if necessary. Lastly, negotiate a refund or discount from the original mover to help cover some of the additional costs.

Here are some key points when mitigating additional costs:

  • Find alternate movers
  • Research insurance policies
  • Take photos before and after the move
  • Negotiate a refund or discount

Document Everything

Documenting everything is key when dealing with a no-show mover, so take photos of the furniture and belongings before, during, and after the move. This will help you prove that your stuff was properly packed and moved in case any damage occurs. You should also keep records of all your research – from movers’ reviews to quotes and contracts – as they can come in handy if you need to dispute charges or file a complaint. Pack wisely, too; if your items are not securely stored, they may get damaged even more easily than normal. Thoroughly researching movers will also help ensure that the ones you hire arrive on time. Doing these steps ahead of time can help reduce stress down the line!

File a Complaint with the Better Business Bureau

If you’ve encountered a no-show mover, don’t wait to file a complaint with the Better Business Bureau – take action now to protect yourself and your belongings. First, review their policies for filing a complaint. Include as much evidence as possible of damages or losses, such as receipts and photos. Document everything related to the moving company’s failure to show up. Gather the contact information of anyone who might have witnessed the no-show incident. 

Once you have all this information, please fill out an online complaint form on the BBB website or call them directly to speak with someone about your case. Be sure to provide all relevant details regarding what happened so they can properly investigate your claim. Ultimately, filing a complaint with the BBB is important in holding movers accountable for their actions and ensuring they cannot get away with shoddy service in future cases.


Stay calm if your movers show up. Contact your moving company to find out what happened and ensure you know about any changes in the plan. Preparing a backup moving plan can help minimize stress while mitigating additional costs should be top of mind. Document everything throughout the process so you have proof of what happened and can file a complaint with the Better Business Bureau if necessary. With these steps, you can take control and make sure your move goes as smoothly as possible, even when things don’t go according to plan.

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